Western States Lodging and Management (WSLM), a leader in senior living, hospitality and multi-family housing, proudly celebrated the exceptional contributions of its associates at the Annual Leadership Conference this past January in Salt Lake City. Recognizing individuals who exemplify the company’s hallmark Personal Touch Culture, this year’s awards honored associates who have made a lasting impact through their dedication, compassion, and leadership.
The Personal Touch Awards celebrate team members who create loving and meaningful connections—with guests, residents, and colleagues. Whether it’s retrieving an important document swept away by the wind or offering compassionate support to a guest facing a loved one’s battle with cancer, these moments define WSLM’s culture of service. This year, we proudly recognize the outstanding individuals who exemplify this commitment to making a difference:
- Ken Kimball – Maintenance Director, Embassy Suites West Valley
- Britnie Ellis – General Manager, Red Stone Inn & Big Horn Lodge, Moab
- Rachel Stromness – Recreation, Legacy Village of Sugar House
- Clint Barney – Executive Director, Legacy House of Ogden
- Natalie Harris – Guest Services, Courtyard by Marriott, Layton
- Team Award – Hoodoo Moab, Curio Collection by Hilton
- Team Award – SpringHill Suites Logan
“Our mission of Serving You Like Family is activated through our Personal Touch Culture of making loving and meaningful connections,” said Paul Fairholm, CEO. “We believe even the smallest of actions can leave a lasting impact. At Western States Lodging and Management, we regularly share these stories to inspire other to make lasting impressions.”
The company also honored Nate Cluff, Regional Director of Operations for Senior Living, as the recipient of the Matt Wittwer Award, a prestigious recognition named in memory of a beloved associate whose kindness, leadership, and unwavering dedication continue to inspire.
“Nate exemplifies what it means to be a servant leader,” added Fairholm. “He’s an incre
ship fosters a culture of excellence and genuine care, touching the lives of so many.”
To see the inspiring stories behind this year’s winners, visit: https://www.youtube.com/@WesternStatesLodging
As a relationship-first organization, Western States Lodging, Management and Development (WSLMD) develops, builds and manages assets throughout the western and upper midwestern United States in the hospitality, senior living and multi-family housing segments. Extending its mission of Serving You Like Family, the company’s hallmark “Personal Touch Culture” values are the distinction for associates, customers and business partners that have powered its growth from two flagship assets and five founding partners in 1996, to today’s operations of 5,000 associates serving thousands of customers daily. Based in South Jordan, Utah, the company extends luxury living environments via Nxt Property Management, Legacy Senior Living, and its Marriott, Hilton and IHG hospitality settings. Western States manages 100+ properties and has more than 2.6 billion dollars in assets under management. Learn more at https://wslm.biz.
Photo Caption: Honorees of the 2024 Personal Touch Awards proudly receive recognition at Western States Lodging and Management’s Annual Leadership Conference in Salt Lake City. These outstanding associates exemplify the company’s hallmark Personal Touch Culture by creating loving and meaningful connections with guests, residents, and colleagues. Their dedication, compassion, and commitment to service continue to make a lasting impact within the WSLM family.
MEDIA CONTACT:
Nicole Todd, Director of Brand and Communications
Telephone: 402.416.7466
Western States Lodging and Management
10897 S. River Front Parkway, Suite 200, South Jordan, UT 84095
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